Murrieta Family Medicine

Frequently Asked Questions

• How soon can I get an appointment or change one?
• How do I get a prescription refilled?
• Do you have a female provider?
• What should I bring to my first appointment?
• How can I leave a message for the office?
• What do I do if I have a problem after hours?
• Will you bill my insurance?
• What if I don't have insurance?
• What method of payment do you accept?

How soon can I get an appointment and or change one?

Our goal is to accomodate our patient's needs as soon as possible:

• Urgent care appointments can be made within a 24-hour time frame.
• Physicals can be made within 1 week.
• Routine appointments within 72 hours.
• We do charge a $25 cancellation fee if a 24 hour notice is not given.
• Physical and Procedure appointments do require a 24 hour confirmation from you to secure your appointment time. This allows other patients not to be deprived of doctors care.

How do I get a prescription refilled?

Established patients can notify their pharmacy directly to request a refill. For mail-in prescriptions, please call our office. Please allow 24 to 48 hours turn around time for refills.

Do you have a female provider?

We have two female Nurse Practitioner. Call our office for their schedule.

What should I bring to my first appointment?

You should bring the following to your first appointment:

• Your insurance card
• Co-pays
• Completed new patient and history forms.
• Written list of your medications
• Any prior medical records available
• A form of picture I.D.

How can I leave a message for the office?

Call us at (951) 698-7550 or e-mail us at frontdesk@murrietafamilymedicine.com.

What do I do if I have a problem after hours?

If you feel it is a life-threatening emergency, call 911. Otherwise call our main number, (951) 698-7550, for the doctor on call instructions.

Will you bill my insurance?

If we have a contract with your insurance we will send in a claim. As a courtesy, we will bill your secondary insurance. Any balance after 30 days will be the patient's responsibility.

What if I don't have insurance?

Yes, Payment for all services is due at time of service. We accept cash or credit cards.

What method of payment do you accept?

We accept the following:

• Cash
• Check - For Copays only
• Credit Card: Mastercard, Visa, American Express